To Fix Broken Work Systems, You Need to Reset

If you've ever tried to change things at work, you know the headwinds you face. Teams and processes are often trapped in longstanding, ineffective patterns that are hard to budge. Dan Heath, senior fellow at Duke University’s Fuqua School of Business, explains proven techniques to reset. Those include making the problem visible, jolting incremental progress to start gaining traction, and motivating teams into a new direction. He shares real-life examples of how leaders and teams broke through seemingly intractable work situations. Heath is the author of the new book Reset: How to Change What’s Not Working.

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Episode 1010

To Fix Broken Work Systems, You Need to Reset

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A conversation with author Dan Heath about how to get unstuck.

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January 21, 2025

If you’ve ever tried to change things at work, you know the headwinds you face. Teams and processes are often trapped in longstanding, ineffective patterns that are hard to budge. Dan Heath, senior fellow at Duke University’s Fuqua School of Business, explains proven techniques to reset. Those include making the problem visible, jolting incremental progress to start gaining traction, and motivating teams into a new direction. He shares real-life examples of how leaders and teams broke through seemingly intractable work situations. Heath is the author of the new book Reset: How to Change What’s Not Working.

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Related Topics:

• Organizational culture

• Emotional intelligence

• Leadership and managing people

• Psychology

• Behavioral science

• Business structures

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